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Oct
10
Restored - Service Issue with Voicemail
Posted by Steve Asper on 10 October 2018 09:59 AM

The issue with voicemail should be resolved. If you still are experiencing problems, please submit a Bear Tech ticket.

Thank you. 

 

Hello.  Technology is aware of an issue with the voicemail system and we are working to get it resolved.  We will update this thread as soon as we can.


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Sep
25
Skyward Issue - Screens going blank at times
Posted by Peggy Nadeau on 25 September 2018 11:02 AM

Hello,

There is a known issue with Skyward screens going blank that stems from a Chrome update.  Programming request 3813417 was created to address issue and is scheduled to be released in addendum 11.  We will watch for the addendum 11 update and apply it when Skyward makes it available.

At this time, the workarounds are to refresh the page or to use another Web browser for the interim. 

Thank - You


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Sep
10
Slow Desktop Computers - Update
Posted by Steve Asper on 10 September 2018 03:14 PM

Staff,

 

We apologize for the continued slow computer problem that is impacting users across the district. Resolving this issue is our department’s number one priority.

Today, we are dedicating even more resources that should help us resolve the issue more quickly. We have identified at least 3 different contributing factors, and are running tests to develop a universal fix. We will apply that repair as soon as it is ready.

We are sorry for the inconvenience this issue has caused at this important time of the school year.

 

 

 

Technology is aware that some staff are experiencing very slow performance on desktops. The problem has been identified as an issue with some operating system settings.  It is in no way related to our network, internet speed or the new phone system.

 

We are testing out a fix now that has proven successful on a handful of computers. Once we finalize the testing (hopefully in the next day or two) and make sure this completely repairs the speed issue, we will push it out to all desktops.

 

We apologize for the inconvenience during this critical time for our students.

 


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